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Acceptable Use Policy (AUP)

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This Acceptable Use Policy (“Policy”) outlines rules and restrictions regarding your access to and use of [Your SaaS Name] (“Service”, “we”, “us”, or “our”).

By using the Service, you agree not to misuse it or assist others in doing so. Violation of this Policy may result in suspension or termination of your account and access to the Service.

1. Prohibited Activities

You may not use the Service to:

  1. Send Spam or Malicious Content
    • Use forms to send unsolicited emails (“spam”).
    • Create forms that collect or distribute malicious scripts, trojans, or viruses.
    • Use the Service for phishing or social engineering attacks.
  2. Violate the Law or Rights of Others
    • Submit or collect data in violation of any applicable data privacy law (e.g., GDPR, CCPA).
    • Infringe intellectual property or other legal rights.
    • Submit or collect personally identifiable information (PII) without proper consent.
  3. Abuse Network Resources
    • Launch denial-of-service (DoS/DDoS) attacks.
    • Attempt unauthorized access to systems, accounts, or networks.
    • Abuse rate limits or make excessive API requests to degrade performance.
  4. Use the Service for Exploitation or Harassment
    • Target or harass individuals or groups.
    • Collect or publish sensitive personal data without clear, informed user consent.
    • Use the platform for hate speech, extremist content, or any discriminatory purposes.
  5. Bypass Platform Limits or Licensing
    • Circumvent form submission limits or quotas.
    • Use one account to provide services to others in a way that violates our billing model.
    • Share or resell API keys without authorization.

2. Email Usage Rules

If your plan includes transactional or notification emails, you must not:

  • Use email delivery features to send promotional or marketing messages (unless explicitly allowed).
  • Attempt to spoof sender identity or mislead recipients.
  • Abuse auto-responders for bulk mail or subscription-style messaging.

All email use must comply with the CAN-SPAM Act and relevant anti-spam laws in your country.

3. Integration Usage

When connecting integrations (e.g., Slack, Telegram, Webhooks):

  • Do not flood third-party platforms with high-frequency requests.
  • Do not misuse credentials or access tokens issued by third parties.
  • Respect the terms of service of any platform you integrate with.

4. Platform Abuse Detection

We reserve the right to monitor usage patterns, submission content, and account behavior for abuse detection and spam prevention (automated or manual review).

Suspected abuse may result in:

  • Rate limiting
  • Temporary or permanent suspension
  • Notification to relevant authorities (in case of criminal behavior)

5. Reporting Abuse

6. Enforcement

Violations of this policy may result in:

  • Warning or notification
  • Account suspension or termination
  • Legal action, if necessary

We reserve the right to remove content or accounts that violate this policy, at our discretion.

7. Updates to This Policy

We may update this AUP at any time. Significant changes will be communicated through the dashboard or email.